Dear valued customer,

This is to inform you of the details of system failures we have experienced at the 50th SBI Art Auction｜LIVE STREAM AUCTION held on Saturday, April 16, 2022.
We have confirmed that a network fault had occurred in some areas in Tokyo due to the failure of FLET’S internet service equipment provided by NTT EAST, therefore our auction system was interrupted.

We apologize for any inconvenience and concerns caused by this situation.

■Failure causes　
Failure of internet service equipment
*Please see the below links for the details of failure causes and its affected area (Japanese only)
https://flets.com/customer/const2/t_detail?service=7&id=MT00021369&acode=1&bcode
https://flets.com/customer/const2/t_detail?service=7&id=MT00021370&acode=1&bcode
https://flets.com/customer/const2/t_detail?service=7&id=MT00021371&acode=1&bcode

■Time of the interruption occurred on our auction system
At 13:48 on Saturday, April 16, 2022
At 15:24 on Saturday, April 16, 2022
At 16:41 on Saturday, April 16, 2022

In consideration of the possibility of network failure caused by external factors, we will examine measures to avoid/reduce the effects and remain committed to providing a more stable service.
Thank you for your kind understanding.

Sincerely,
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SBI Art Auction Co.,Ltd.
TFT Bldg. East Wing 7F, 3-6-11 Ariake, Koutou-ku, Tokyo 135-0063 JAPAN
Tel +81-(0)3-3527-6692 / Fax +81-(0)3-3529-0777
Mail artauctino@sbigroup.co.jp
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